FAQ
How can I contact I-PAWS.COM?
You can send us an email at support@i-paws.com where our customer service team will be happy to assist you with anything you need!
Do you deliver worldwide?
Yes
What are the steps to place an order?
When viewing a product, you can add it to your Cart by clicking the "Order" button. You can then easily remove it or change its quantity directly from the Cart page.
To finalize your order, go to your Cart and click on "Order". Then follow the steps indicated: identification, choice of address, choice of delivery method, and payment.
Attention: at the time of the last step "Payment", be sure to check the content of your Cart before choosing a payment method and finalizing your purchase. Once the payment method is chosen and the order validated, it can no longer be modified.
After validating your order, you will receive a confirmation email summarizing your purchases as well as the chosen delivery method and address. As soon as your order has been shipped, you will receive a second email containing the tracking number of your package.
Can I modify or cancel my order?
As we aim to process orders as quickly as possible, you must request any modification/cancellation within 12 hours of ordering. All requests after this deadline will be refused. Your order can be returned for a full refund upon receipt.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are processed and shipped from our warehouse. Please allow extra time for processing your order during holiday and sale periods.
We process orders from Monday to Friday. Orders will be processed within 1 to 3 business days from the date of the order and shipped the next day after processing. Please note that we do not ship on weekends.
How long does it take to receive my order?
Due to high demand, orders may take between 1 and 3 weeks to arrive.
What if I don't receive my order?
If you do not receive your order within 30 days of shipment, you are entitled to a full refund.
Where do you ship from?
We ship from Paris.
Will I be charged customs duties and taxes?
The prices displayed on our website are tax-free in euros, which means you may be required to pay customs duties and taxes once you receive your order. Customs duties, rights, and related customs duties may be charged once your order reaches its final destination, and are determined by your local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs service. For more details on fees, please contact your local customs office.
How do I return an item?
Please contact us at support@i-paws.com
What if the item(s) I received is(are) defective/incorrect/damaged?
Please contact us if you have received incorrect, missing, and/or defective goods. Please include your order number, photographs of the item(s), and any related references upon receipt of your package. We will do our best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original payment method. If you paid by credit or debit card, refunds will be sent to the card issuer within 7 to 10 business days of receiving the returned item or cancellation request. Please contact the card issuer for any questions about when the credit will be posted to your account. If you have not yet received a credit for your return, here's what you can do: contact the bank/credit card company. It may take some time for the refund to be posted to your account.