PRIVACY POLICY

PRIVACY POLICY

Below is a list of all the data we may collect, as well as how we use it and the purposes of processing it.

You will also find all the information allowing you to exercise all your rights regarding the collection and use of your personal data.

Regarding cookies from Google Analytics and Google Adwords services, you can consult the specific privacy rules and terms of use applicable to Google services here.

  1. WHAT DATA DO WE COLLECT AND FOR WHAT PURPOSES?

A. Creating a i-Paws.com customer account

Data collected: Name, first name, email address, delivery and billing postal address(es), phone number, date of birth (optional), information related to your orders.

Purposes:

  • Ensure the processing and delivery of your orders. Legal basis: contract performance
  • Allow you to manage your personal information and preferences (subscribe/unsubscribe to our commercial communications).
  • Offer you offers reserved for i-Paws.com account holders (private sales, loyalty program and referral, birthday offers).
  • Exceptionally send you an exclusive offer by SMS (1 send per year, immediate and definitive unsubscribe possible upon receipt). Legal basis: consent
  • Conduct statistical analysis to improve our website and services.
  • Ensure the security of our site and fight against fraud. Legal basis: legitimate interest

B. Processing and tracking of a Guest order

You can choose to place an order as a Guest, without creating a i-Paws.com customer account.

Data collected: Name, first name, email address, delivery and billing postal address(es), phone number, information related to your orders.

Purposes:

  • Ensure the processing and delivery of your orders. Legal basis: contract performance
  • Exceptionally send you an exclusive offer by SMS (1 send per year, immediate and definitive unsubscribe possible upon receipt). Legal basis: consent
  • Conduct statistical analysis to improve our website and services.
  • Ensure the security of our site and fight against fraud. Legal basis: legitimate interest

C. Subscription to our commercial communications

Data collected: When simply filling in the "newsletter subscription" field: email address When you have a customer account: name, first name, email address, phone number, date of birth (optional), information related to your orders.

Purposes:

  • Send you commercial communications (promotional offers, contests, news...) via the chosen channel (email and/or SMS).
  • Send you targeted communications based on your purchasing habits (loyalty rewards, basket reminders...) and birthday offers. Legal basis: consent
  • Conduct statistical analysis to improve the relevance of our communications (content, sending frequency...). Legal basis: legitimate interest
  • Keep an updated list of unsubscribed contacts to ensure they remain excluded from mailings. Legal basis: legal obligation

D. Online navigation

Data collected: IP address, data related to the browser and device model used, source site, pages viewed, products added to cart, visit duration.

Purposes:

  • Monitor the proper functioning of our site, detect and correct any malfunctions, improve our services and the ergonomics of our site. Legal basis: legitimate interest
  • Save your cart until your next visit.
  • Offer you relevant advertising on third-party sites based on the products viewed and/or added to the cart. Legal basis: consent

E. Participation in a contest

Data collected: Name, first name, email address For contests with purchase requirement: information related to your order. If applicable, for winners only: delivery address of the prize.

Purposes:

  • Allow the designation of winners and the awarding of prizes. Legal basis: contract performance
  • Send you commercial communications by email if you have subscribed to our newsletter when participating. Legal basis: consent

F. Communication with our Customer Service

Data collected: Depending on the information you choose to communicate to us: Name, first name, email address, postal address, phone number, information related to your orders and any other information related to your request.

Purposes:

  • Respond to your request. Legal basis: consent
  1. HOW ARE YOUR DATA PROTECTED?

Our company undertakes not to sell, rent, or exchange your data with anyone.

The only companies to which your data may be communicated are the partners necessary for the smooth running of our services: order delivery, collection of reviews on our products, sending of commercial communications, site features such as product search by keyword... These companies are subject to the same legal obligations regarding data protection and respect for privacy and may not use your data for purposes other than those provided for in our service contracts.

Our company also makes every effort to guarantee the integrity and protection of your data. We apply strict security rules to prevent unauthorized access to your data and strive to maintain the highest level of protection possible through continuous monitoring and updates as necessary.

Regarding particularly sensitive payment-related data, this data does not pass through our site and is directly managed by third-party companies specializing in online payment. We have chosen to use recognized and widely used solutions for their high level of security